Saturday, August 4, 2007

Do we understand what the other person is saying?

No, I am not talking about speaking in tongues. I am talking about using the English language. You would be surprised how many times I get in trouble with the person who shares my space. She is trying to tell me something and I assume that I understand what she is saying.

Guess what? What we have here is "failure to communicate". Not because we don't speak the same language---it's because we fail to verify that what we say is understood by the other person. A simple "Do you mean to say what I think you said?" would be the answer to this mistake.

Sometimes we are arrogant in believing that we know what the other person says or wants. The ability to understand people and their wants is a wonderful skill to have. The great negotiators are the ones who take the time to understand the needs of the person across the table.

So, the next time someone says to you: Do you love me? Take a couple of seconds and reply: What do you mean to say? You might be surprised about the answer you will hear.

4 comments:

cycledork said...

My wife asks me "what do you mean?" every now and then when I say "I love you." This has been her practice for several years so I'm no longer caught off guard when she asks. Nevertheless it is always a thought-provoking, and worthwhile, question. I can usually answer with an acceptable reply.

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